Core Operations
A catalog built for service-business operations.
Manage services, products, packages, credit top-ups, prices, member prices, and categories so bookings and staff checkout stay consistent.
Items
Services and products
Pricing
Base and member
Use
Booking and checkout
Not
Public storefront
Operational console
A catalog built for service-business operations.
Keep services, products, packages, and prices connected to the daily workflow.
Separate operational resources from the items the business sells or delivers.
Support booking and checkout without presenting Catalog as a public ecommerce storefront.
The gap
What breaks without a catalog foundation
01
Price lists are rebuilt at checkout
Staff should not manually recreate services, products, packages, and prices for each bill.
02
Bookable and sellable get mixed
Some items are services, some are products, some are packages, and some can be booked and sold.
03
Resources become catalog items
Rooms, chairs, machines, and staff are operational capacity, not sellable catalog entries.
04
History changes after edits
Old receipts need sale snapshots so later catalog edits do not rewrite the past.
Core capabilities
What Catalog organizes
The systems that work together to turn every message into a trackable outcome.
Services and bookable items
Create services that can be booked, charged, or both.
- Keep service duration and booking needs separate from checkout details.
- Connect booked services to the final bill without locking the bill forever.
Products and packages
Support real counter sales beyond appointments.
- Add retail products for staff checkout.
- Define prepaid packages or sessions where supported.
Credit top-ups
Keep paid and promotional value clear where supported.
- Track credit top-up products.
- Separate promo or free value from paid credit where supported.
Categories and prices
Make item organization and price control explicit.
- Group items by category or subcategory.
- Store base price and member price where supported.
Checkout snapshots
Preserve what was sold at the time of sale.
- Keep receipts accurate after catalog edits.
- Support reporting by service, product, package, or category.
AI assist boundary
AI can use catalog information where enabled.
- AI should not invent prices.
- AI should not expose internal pricing or select unsupported items without validation.
How it runs
From catalog item to receipt
Item defined
Services, products, packages, credits, and prices are organized in Catalog.
Item used
Bookable items support appointments; sellable items support staff checkout.
Bill adjusted
Staff can add or adjust items during checkout where supported.
Snapshot preserved
Receipt and reporting records keep the item state from the sale.
Every step is tracked, every outcome logged — nothing disappears.
The result
Items and pricing stay operationally consistent.
Services, products, packages, credits, and prices live in one operational catalog.
Staff understand what can be booked, sold, or both.
Checkout uses structured items instead of manual price-list reconstruction.
Catalog supports operations without becoming a public ecommerce storefront.
Built for your business
See how it works in your industry
Ready to see how Runbook would work for your business?
We’ll walk you through the workflow, show how enquiries move from message to action, and help you evaluate the best starting setup.