Studios
Run enquiries, bookings, customers, checkout, and follow-ups from one studio operations console.
COC helps studios manage class and session enquiries, customer profiles, instructors, rooms, packages, checkout, receipts, manual follow-ups, and reports with AI assistance where it is safe.
The goal is not a chatbot or dispatch map. It is a staff-controlled operating workflow for the day-to-day work between first enquiry, booking, payment, follow-up, and owner review.
Studio operations board
One day, connected from enquiry to report
Enquiry
New class question
Booking
Today, 6:30 PM
Customer
Member profile
Checkout
Receipt ready
Follow-up
Staff task
Reports
Owner view
Studio workflow
From enquiry to report, the studio day stays connected
Studios need more than quick replies. The operating workflow needs customer context, class or session booking, instructor and room availability, checkout, staff-owned follow-up, and practical reports.
A customer asks about a class, private session, service, package, room, or available time.
COC keeps the enquiry with customer or member history, previous bookings, purchases, and notes.
Staff can review details such as preferred class, session time, package interest, room needs, or customer notes.
The session is booked against the right instructor, staff member, room, resource, time, and capacity where configured.
After the class, session, service, package, or product sale, staff complete checkout and generate the receipt.
No replies, inactive customers, package or credit review, and pending balances become staff-owned tasks.
Owners review bookings, completed sales, class or session performance, instructor activity, and follow-up workload.
Studio modules
The operating areas a studio team needs every day
COC maps to staff work across enquiries, bookings, customer or member records, catalog items, schedules, checkout, follow-up, and reporting.
Enquiry Inbox
Capture class, session, service, package, room, and pricing questions from inbound channels without losing context.
Booking Calendar
Turn reviewed enquiries into class bookings, private sessions, studio appointments, or resource reservations.
Customer / Member Profile
Keep contact details, booking history, purchases, package or credit status, notes, and next actions together.
Catalog / Classes / Services / Packages
Use one source of truth for classes, private sessions, services, products, packages, credits, and prices.
Instructor / Room / Resource Scheduling
Coordinate instructors, coaches, rooms, equipment, studio capacity, setup buffers, and blocked times.
Checkout / Receipt
Let staff adjust the final sale, record payment, generate receipts, and update customer history after checkout.
Follow-Up Queue
Show staff-owned tasks for no replies, missed booking discussions, inactive customers, package review, and balances.
Reports
Review bookings, revenue, attendance-style activity, instructor or resource usage, customers, and follow-up workload.
Studio examples
Built for class, session, service, and room-based studios
Different studios sell different experiences, but the same operational spine needs to stay connected from enquiry through checkout and reporting.
Yoga, pilates, or fitness studio
Manage intro class questions, instructor schedules, room capacity, class packs, attendance-style activity, checkout, and member follow-up.
Dance or music studio
Track trial requests, lesson bookings, teacher availability, room assignments, package credits, receipts, and no-reply follow-up tasks.
Education or coaching studio
Keep enquiries, student profiles, session packages, teacher schedules, room availability, and revenue visibility connected.
Wellness or appointment studio
Coordinate service enquiries, practitioner availability, resource needs, customer history, checkout, and staff-owned follow-up.
Photography or session studio
Handle shoot enquiries, room or equipment needs, package selection, booked sessions, deposits, checkout, and post-session follow-up.
Checkout and customer tracking
Customer history, checkout, receipts, and reports stay connected
Studio operations do not stop at the booking. Staff still need to complete the sale, issue a receipt, update history, and give owners a clean view of what happened.
Customer profile
One customer record after every booking and sale
Next booking
Pilates intro
Package
3 credits left
Last checkout
Receipt linked
Follow-up
Staff review
Follow-up queue
Follow-ups are visible, manual, and staff-owned by default
COC can help surface why a customer may need attention, but staff own the task, review the context, and decide the right action.
No reply after enquiry
A reviewed enquiry can become a staff-owned task when the customer stops replying.
Missed booking discussion
Staff can see when a class or session conversation needs a human next step.
Inactive customer or member
No visit or session in a configured period can appear for staff review.
Package or credit review
Remaining sessions, expiring credits, or package questions can be surfaced to staff.
Pending balance follow-up
Where relevant, unpaid or pending balances can become visible operational work.
Selected task
Package or credit follow-up for staff review
Staff can see the reason, customer context, booking history, package status, owner, and task state before contacting the customer.
AI assist boundary
AI assists studio workflows. Staff stay in control.
AI is useful when it helps staff understand, draft, summarize, and prepare the next operational step. It should not replace staff, sell packages on its own, or mutate checkout and payment state.
AI can help staff
Boundaries
For studios
See how COC would run inside your studio workflow.
We can walk through enquiries, class and session booking, customer profiles, instructor or room scheduling, checkout, follow-up, and reports using your studio operating model.